Frequently Asked Questions
Everything you need to know about bringing Hario quality into your home.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy for glassware and home goods?
We offer a 30-day return policy for unused items in their original packaging. If your item arrived damaged or defective, please contact our support team within 48 hours of delivery for a replacement.
How should I care for my Hario heatproof glass?
Our heatproof glass is dishwasher safe. However, to extend the life of your products, we recommend hand washing with a soft sponge and mild detergent. Avoid using abrasive cleaners or steel wool.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
Are your plastic components BPA-free?
Yes, all plastic components used in our drippers, servers, and brewing equipment are made from high-quality, BPA-free materials to ensure safety and purity of flavor.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly. If you need to change or cancel your order, please contact us within 1 hour of placement. Once an order has reached the shipping stage, it can no longer be modified.